Delivery and returns

Delivery Timescales

We always aim to get your items to you as quickly as possible. Most items are made to order and dispatched within 2 -3 working days and usually have a transit time of another 1-2 days. In the event of any delay we will contact you. If after 10 days you have not received your order, please give us a call.

If you’re located in the highlands or islands, your order may take longer to be delivered.

For bespoke orders, times can vary depending upon the complexity of design and whether you require revisions. If you need your order within a certain timescale, please let us know and we will endeavour to accomodate where practical.

We accept card payments through two reputable providers, Stripe and Paypal.

Payment

We accept all major cards and offer a choice of two reputable payment providers, Stripe and Paypal.

Returns requirements

  • We cannot accept general return of bespoke orders
  • Goods must be returned in the same condition in which they were received
  • The buyer is reponsible for the cost of any return shipping
  • The buyer is responsible for ensuring the goods are received. We recommend using a signed for or tracked delivery method.

If you would like to return any goods or there is a problem with your bespoke order, please notify us by telephone or email. Once you have contacted us, please return your goods to the below address:

The Dairy Studio
Tawstock
Barnstaple
Devon
EX31 3HZ